Terms and Conditions

The Website

The website www.miolanza.com (hereinafter “the Website”) belongs to Mariona Lanza, with registered office at Emancipació, 24, Barcelona, Spain, and holder of tax identification code (NIF) 46129767-R (hereinafter “MIO LANZA”).

Introduction

Please read the Terms and Conditions carefully before using our website miolanza.com.

These Terms and Conditions are applicable to online sales made through the Website to customers whose delivery address is outside Spain.

By using and shopping in our website, you agree to accept the Terms and Conditions described below together with our Use and Privacy Policy at the time you place the order and consent to be bound by them.

Terms and Conditions of the international online sales agreement

Purchaser

In order to shop at the Website you must be at least 18 years of age, resident in one of the countries listed in the “Delivery” section and possess a valid credit card accepted by us. Please note that we do not deliver to any P.O. box.

Online store

The online store on our Website is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the European night time.

Ordering

In order to place an order, you should follow the online purchase procedure. By placing an order, you are making an offer to MIO LANZA to purchase the products you have selected on these terms and conditions.

When you click “Place order”, a receipt will be displayed on your screen that means that we have received your submitted offer. However, that does not mean that we have accepted the order.

All orders are subject to acceptance by MIO LANZA, which will confirm such acceptance by sending you an email informing you that your order has been accepted (Order Confirmation).

There will be no agreement between you and MIO LANZA with regard to any products until the order has been expressly accepted by MIO LANZA. If the order is not accepted and any amount has been charged on your account, the amount of such change will be fully refunded.

We can only accept offers that are made through our Website. We cannot accept offers made by email, telephone or other means.

Only products listed in the Order Confirmation will be subject to the Agreement.

The agreement between you and MIO LANZA will be effective from the time the Order Confirmation is sent to you.

MIO LANZA may decline an offer or cancel a purchase in any of the following situations, without being held liable for any damage or costs. We will notify you in advance of any such action to try to resolve the issue and will return any payments made to us without deduction:

  • your payment information is incorrect or not verifiable;
  • an unintentional error on the Website occurred;
  • we have reason to believe you are a minor aged under 18;
  • you are not a resident of one of the countries listed under “Delivery” section or we cannot deliver to the address provided by you;
  • your order may have been placed for fraudulent purposes or in connection with a criminal offence or other unlawful activity;

Packaging

We will give you the product you have purchased on the Website in a jewellery box, in a size fitted for the product bearing the MIO LANZA mark.

Delivery

Shipping will take place through the company UPS, which is third party to MIO LANZA, and which undertake to deliver the product to you at the delivery address within the following time frames.

Generally, the delivery term will be:

  • 1 to 5 days to European Union; we do not ship to Guernsey, Jersey, the Isle of Man or PO boxes.
  • 2 to 8 days for shipments to all other European countries outside the EU;
  • 2 to 10 days for shipments to the rest of the world.

Deliveries will not take place on Saturdays, Sundays and Bank holidays.

Delivery may take longer for one of the following reasons:

  • product out of stock;
  • one-off items;
  • unforeseen circumstances not attributable to MIO LANZA;
  • product personalisation.

If for whatever reason we should be unable to comply with the delivery date, we will advise you of such circumstance by email and you will have the option to continue with the purchase, establishing a new delivery date, or to cancel the order with full refund of the amount paid.

We will consider that the product has been delivered when the receiver signs the acknowledgement of receipt at the agreed delivery address.

In the event that customs should withhold the package, the consignee shall pay the processing costs. This condition is accepted on placing the order. In the event that the product reaches its destination and you refuse to pay the customs and processing duties and fees, this amount will be discounted from the product return.

In no event MIO LANZA will bear any applicable customs duties and processing fees or any other related taxes, duties or costs.

Orders valued at 250€ (or equivalent in other currencies) or more will include free delivery.

You will become the owner of the product once full payment for all amounts owed related to it, including delivery costs, has been received.

Product inspection

Please note that you bear the risk for the products you have ordered when the delivery is completed.

You have the responsibility of inspecting the products for any faults and give us notice of any complaints.

In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping costs. You also have the right to keep the defective product and ask for a reduction of the price.

Prices

The prices displayed on the Website are those that apply at the time of purchase.

The prices are detailed on each item and include taxes and statutory fees, excluding delivery costs, which will be added to the total amount owed and shown to you as a breakdown of costs.

The amounts of any delivery costs and any other services are also given and they will be broken down and shown to you when you place the order.

In the event that there should be any importation taxes in the country where you live, you will be required to pay them.

The prices may be subject to change without notice, but changes will not affect orders which have been accepted.

MIO LANZA endeavours to avoid information errors, but note that pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures.

If MIO LANZA finds out an error in the price of the product you have ordered, after informing you as quickly as possible, will give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will cancel the order, notify you by email and refund any amount paid.

The price of the products shown on the Website refers solely to purchases made on the Website.

Payment

Once you have done your shopping on the Website, all the items you wish to buy will have been added to your shopping bag and the next step will be to process the order and make payment. To do this you should follow the following steps:

  • Click on “Add to Cart” at the page to add the products you wish to buy.
  • Once finished adding products to your cart, go to “My Cart” and you should fill in and check your contact information, order details and the address where you want the order to be sent.
  • You should then choose the payment method you want to use to make your purchase (credit card or PayPal) and enter the corresponding information.
  • You will be asked to accept the “Terms and Conditions”.
  • You should then confirm the purchase by clicking “Place order”.

You can pay using your Visa credit card. To minimise the risk of unauthorised access, you will be redirected to the virtual payment gateway screen where you will be asked to authorise payment of the order.

Credit card verification number – To maintain our own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears on the right of your credit card number.

When you click on “Authorise Payment”, you are confirming that the credit card belongs to you.

MIO LANZA uses Addon Payments, to make sure the payment is made safely.

Credit cards will be subject to checking and authorisation by the issuing entity. If this entity does not authorise the payment, MIO LANZA will accept no liability for any delays or failure to deliver and, as a last resort, for refusing to formalise the purchase agreement with you.

MIO LANZA does not accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.

Currency

All prices displayed on our website www.miolanza.com are quoted in the currency that refers to the country which is selected by our IP Geo-location feature. If you want to change the country selection, please use the country selector link in the top of our website. Your delivery address will decide which currency you will be charged in. Please note that changing the country of delivery may impact the price and shipping costs.

You may pay in any of the following currencies, depending on your country of residence:

  • GBP (£)
  • EUR (€)
  • CHF
  • US DOLLARS ($)

Availability

All product orders are subject to product availability.

In the event that an ordered item is out of stock, MIO LANZA reserves the right not to accept your order. You will be informed by email and any payments made for the non-available item will be refunded.

Returns

Products are accepted for return credit or exchanged if returned in unworn, saleable condition within 15 days from the purchase date as shown on the packing slip. Full refunds will be processed in the form of the original payment within 14 days of receipt of the returned product.

Please pack the product together with the original packing slip. Call the courier and give the parcel to him, following his instructions. Remember to retain the receipt from the courier as proof of postage.

Once we have received your return, we will issue your refund to you in the form of the original payment within 14 days of receipt of the returned product.

Intellectual and industrial property

All contents in the Website, including graphic design, source code, logos, texts, graphics, illustrations, photographs, trade names, trademarks and distinctive signs and any other elements that appear on the Website, belong exclusively to MIO LANZA or third parties, unless expressly stated otherwise.

No intellectual or industrial property rights over the Website or over any of the elements that comprise it are assigned to you, and you are expressly prohibited from reproducing, transforming, distributing, communication publicly, making available, extracting, reusing, resending and using in any way, by means or procedure, any of them, except in the event that they are legally permitted or with the authorisation of the owner of the corresponding right.

Amendments

MIO LANZA will have the right to amend these terms and conditions and the Use and Privacy policies as it deems appropriate from time to time.

MIO LANZA reserves the right to amend from time to time and without the need for prior notice the presentation and configuration of the Website.

Customer service

If you have any questions about our terms and conditions of sale or a problem with an order, please contact our Customer Service department at help@miolanza.com.

Applicable law and jurisdiction

Any use of the Website, the online purchase agreements of products made on the Website and these Terms and Conditions, along with the Use and Privacy policies, will be subject to the laws of Spain.

Any disputes derived from any online purchase of products on the Website, any use of the Website or relating to the execution or interpretation of these terms and conditions along with the Use and Privacy policy shall be subject to the exclusive jurisdiction of the competent courts of Barcelona, Spain. You waive any other court jurisdiction that may correspond to you.

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